Background to this inspection
Updated
4 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults. The service had a manager registered with the Care Quality Commission. This means that they and the registered provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection. Inspection activity started and ended on 15 July 2019. We visited the office location on 15 July 2019.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service and two relatives about their experience of the care provided. We spoke with three members of staff including the registered manager and two care workers.
We reviewed a range of records. This included care plans and risk management plans for three people and medicine records for two people. We looked at three staff files in relation to recruitment and staff supervision. We also looked at various records used in the management of the service including policies and procedures.
Updated
4 September 2019
About the service
Angel Healthcare Professionals Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of this inspection six people were using the
service.
People’s experience of using this service and what we found
People and their relatives were complimentary about the service and told us it was well led. People received care and support which was safe and personalised to their needs. Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. Risks to people had been assessed, identified and appropriate management plans were in place to minimise the risk of harm. People were supported to take their medicines safely and there were enough staff available to support people’s needs. Staff followed appropriate infection control procedures to minimise the risk of infections.
Before people started using the service, their needs were assessed to ensure they could be met. People received care and support from staff who had been supported through training and supervision. People were supported to maintain good health; eat healthily and access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were supported by staff who were kind and caring, respected their privacy and dignity and promoted their independence. Staff understood people’s diverse needs and supported them in a caring way. People's communication needs had been assessed and met. People were supported to participate in activities that interested them and knew how to complain if they were unhappy; however, people told us they had nothing to complain about at this time.
The service had an effective system in place to assess and monitor the quality of the care and worked in partnership with key organisations to plan and deliver an effective service. People and their relatives' views had been sought and their feedback had been used to improve the quality of care and support provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was inspected but not rated (Report published 16 January 2019).
Why we inspected
This was a planned inspection based on the inability to rate the service at the previous inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.