About the service: ¿ South East Supported Living and Domiciliary is a service that provides personal care to 11 people who live in their own homes. At the time of the inspection no one was receiving personal care from the service who lived in a supported living environment. The service supported younger adults, older people, people with learning disabilities and autistic spectrum disorder.
People’s experience of using this service:
¿ The service continued to provide people with a safe service. Systems and processes were in place to manage medicines safely and to protect people from the risk of harm and abuse.
¿ Safe recruitment practices were followed with enough support workers to cover people’s planned visits.
¿ People's care and support led to good outcomes. Support workers were sufficiently trained and had the skills and knowledge to meet people’s individual needs.
¿ People received care in a manner which was in accordance with the principles of the Mental Capacity Act 2005.
¿ Where required, people were supported with their dietary needs, to maintain good health and access healthcare services where needed.
¿ The service continued to provide people with a caring service. Support workers had developed good relationships with people, treating them with kindness and compassion. They protected people’s privacy and dignity and promoted their independence.
¿ People’s care records were accurate and reflected the care and support provided.
¿ The service listened to people’s experiences, concerns and complaints and acted where needed.
¿ The service was well run with effective systems to assess and monitor the service to continually improve.
Rating at last inspection: At our last inspection of 16 and 17 June 2016, which was published 12 August 2016, the service was rated good.
Why we inspected: We inspected this service in line with our inspection schedule for services currently rated as good.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any information is received that we need to follow up we may inspect sooner.
See more information in Detailed Findings below.