15 January 2014
During an inspection looking at part of the service
We spoke with six people using the service, three relatives or friends and four members of staff which included the registered manager. All the people we spoke with told us they thought there had been a positive change in the way the service was run. One person said, 'the staff don't leave you waiting for as long as they used to.' Another person told us they take part in activities such as going to the cinema or the 'take away' food night.
Each person at Sue Starkey House had been assigned a key-worker who was responsible for understanding people on an individual level. This meant the provider was able to give care and support in a way that was personalised.
We found that people were protected against the risks associated with the administration of medicines because the provider had appropriate arrangements in place to store medication and manage the recording of medicines.
The provider had taken action to protect people from unsafe or unsuitable equipment.
There were sufficient numbers of suitably qualified, skilled and experienced staff.
The provider kept accurate personalised care and support records for each person who used the service secure and confidentially.