25 September 2013
During an inspection looking at part of the service
On this occasion we observed people were treated with respect. People made choices throughout the day and these were respected by staff. We spoke with six of the 14 people living in the home at the time of our inspection. People we spoke with told us staff always treated them with respect. One person said 'it's lovely here. I have no complaints at all'. Care plans reflected people's current needs and were reviewed and updated regularly. The home was clean and effective infection prevention and control procedures were in place. Staff administering medication followed the home's procedures.
The home had a quality assurance policy in place and we saw this was followed. This meant feedback from staff and people using the service was recorded and acted on.
In this report the name of a registered manager, Elizabeth Randall, appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time of the inspection.