Updated 9 December 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of 1 inspector.
Service and service type
This service provides care and support to people living in a 'supported living' setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post. The registered manager oversaw this service and was the registered manager a number of similar services. Day to day management of this service was undertaken by the service delivery lead.
Notice of inspection
The inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We contacted the local authority commissioners and safeguarding adults team for any information they held about the service. We used all this information to plan our inspection.
During the inspection
People using the service were not able to speak in detail about the care they received. People we did speak with indicated they were happy at the service. We observed people were well cared for and were happy and relaxed in the presence of staff. We spoke with 5 members of staff including the registered manager, service delivery lead and 3 support workers. Following the inspection, we spoke on the telephone with 1 care manager and 1 relative.