Angels Place Health & Social Care

Updated 23 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Angels Place Health & Social Care is a domiciliary care agency. It provides personal care and support to people with varying needs living within their own homes. At the time of our inspection there was a registered manager in place. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection to ensure the registered manager would be present and available to speak with.

What we did before the inspection

We checked the information we had about the service including notifications they had sent since registering with us. A notification is information about incidents or events that providers are required to inform us about. We asked the local authority commissioning and safeguarding teams for any information they had about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We met and spoke with the registered manager and provider. Following the office visit we also spoke with two care staff by telephone and two families using the service to seek their feedback on the service provided. We reviewed a range of records including the care plans and care records of four people, and two staff recruitment and training records. We also reviewed records used in managing the service for example, policies and procedures, monitoring records and audits.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at records related to the management of the service.

Updated 23 April 2022

About the service

Angels Place Health & Social Care is a domiciliary care agency located within the Borough of Bromley. It provides personal care and support to adults, children and families living within their own homes. Not everyone using Angels Place Health & Social Care received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to four children and their families.

People’s experience of using this service

Relatives spoke positively about staff and the service they received. There were safeguarding adults and children’s policies and procedures in place and staff had a clear understanding of them. Robust recruitment checks took place before staff started work and there were enough staff to meet people’s needs. Risks to people were assessed to ensure their individual needs were safely met. Medicines were managed and administered safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.

Assessments of people’s needs, wishes and aspirations were conducted before they started using the service. People received support to maintain good health and were supported to maintain a healthy diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and respectful. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.

There were systems in place that enabled good oversight of the management of the service and to monitor the quality of care that people received. The service worked in partnership with health and social care professionals. The provider took people’s views into account and used their feedback to help drive service improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 August 2017 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.