26 November 2013
During a routine inspection
The relative that we spoke with told us that they were happy with the care their family member received. They told us 'The carers are all very lovely.'
The relative also told us that they felt involved in developing the care plan for their family member. They said that the provider kept them informed.
We heard that the provider ensured that people understood the care that was to be provided to them before they commenced with the service.
We found that staff had received training in safeguarding vulnerable adults and had a good understanding of what to look out for in relation to abuse.
We reviewed the staff files and found that good recruitment processes had been followed.
We saw evidence that the provider checked that people were happy with the service they provided.