YOU & I CARE LTD

Updated 10 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was undertaken by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We received feedback from 3 people who used the service and 3 relatives about their experience of the care provided. We also had contact with 8 members of staff including care staff, the compliance manager and the registered manager who was also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records including care plans, recruitment records and a variety of other records relating to the management and governance of the service.

Updated 10 November 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

You & I Care Ltd is a domiciliary care service providing personal care and support to 16 people at the time of the inspection.

People’s experience of using this service and what we found

Right Support:

Staff were robustly recruited, had received training and applied their skills and understanding to provide safe care. Additional specialist training was provided to staff to enhance their knowledge and raise awareness of people’s individual medical conditions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the importance of providing respectful care which was person centred and tailored to individual’s needs.

Right Care:

People had risk assessments and care plans in place developed from a robust assessment of needs. The registered manager continuously monitored the quality of the care provision to help ensure people’s needs were safely met.

People and relatives praised the staff team and said they had never experienced any missed care calls.

Right Culture:

The quality assurance system was a robust and a continuous process. The management team worked closely with people and their relatives to help ensure their continuous satisfaction with the services delivered.

We received positive feedback from people, relatives and staff about the registered manager and the management team. People, relatives and staff all said they were confident they would be listened to and they felt respected.

Management and staff were passionate and enthusiastic in their roles. Comments we received from staff included, “I am proud to be part of the You & I Care Ltd team” and, “I would highly recommend You & I Care to anyone looking for a care company.”

The registered manager and their team quickly recognised when people’s needs changed and made timely referrals to external professionals to ensure appropriate care and support was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 02 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for You & I Care Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.