Archived: Woodland Grove

Updated 8 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by an inspector and one inspector manager.

Service and service type:

Woodland Grove is a care home who provide care for up to six people with a learning disability. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced and inspectors visited on 25 March 2019

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and professionals who work with the service. We did not request a provider information return but gave the registered manager and the service manager the opportunity to tell us what the service does well and improvements they plan to make. We used all this information to plan our inspection.

We spoke with one person using the service, three relatives, three members of staff, a team leader, the registered manager and the service manager. We reviewed a range of records. This included four people's records, five staff file in relation to recruitment, training and supervision. We reviewed records relating to the management of the home and a broad range of policies and procedures which had been developed and implemented by the provider.

Updated 8 May 2019

About the service:

Woodland Grove is a ‘care service’ People in care services receive accommodation and nursing or personal care. CQC rates both the premises and the care provided, and both were looked at during this inspection. Woodland Grove accommodates up to 10 people with a learning disability. At the time of our inspection there were six people living at the service.

People’s experience of using this service:

We carried out an unannounced targeted inspection of this service in September 2018 where we found improvements had been made since the full comprehensive inspection which was carried out in April 2018. At this inspection we found that the service has consistently improved in areas of concern and they have taken on the comments made at previous inspections and put actions in place to improve the quality of the service and make it safe for people to live.

The management has changed and there is now a dedicated service manager as well as a registered manager. This has improved support for the staff team which has in turn improved the care and support for the people using the service.

The cleanliness of the service has improved significantly, having all bath and shower rooms refurbished with materials which are easier to keep clean and free from infection. New processes for cleaning and monitoring the cleanliness of the service are now in place and there were no malodours.

The people we spoke to told us that Woodlands Grove is a good place to live. We observed people being treated with kindness, dignity and respect. Relatives told us that they had confidence in the service and that improvements had been made since Lifeways had taken over the service.

Peoples health and social care needs were managed well by the management and the staff team. Needs were identified at an assessment and plans put in place on how to best provide care and support tailored to meet those needs. Support plans were being improved to ensure that they were a working document and the information was accessible and useful for the staff.

People participated in a range of activities that met individual choices and preferences. Staff understood the importance of this for people and provided structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life.

Rating at last inspection: At the last inspection in October 2018 we found two breaches of the Health and Social Care Act 2008 (Regulated activities) Regulations 2014.The service was rated requires improvement in the Safe and Well led domains and the overall rating was requires improvement.

Why we inspected: This was a planned inspection based on the rating at the last inspection. We saw significant improvements since our last inspection. There was a new management structure including a registered manager and a dedicated service manager. Improvements had also been made to the building which improved the safe domain.

Follow up: We will continue to monitor this service and any intelligence we receive until we return to inspect under our inspection programme.