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Bluebird Care Ferndown

Overall: Good read more about inspection ratings

360 Ringwood Road, Ferndown, BH22 9AT (01202) 977200

Provided and run by:
iCAPS Enterprises Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 24 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience who made telephone calls to people using the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 6 August 2019 and ended on 9 August 2019. We visited the office location on 6 August 2019 and 7 August 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who worked with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We met spoke with seven people who used the service and three relatives on the telephone about the experience of the care provided. We spoke with nine members of staff including the provider, registered manager, care coordinator, senior supervisor, team leader and care workers.

We reviewed a range of records. This included eight people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at key documents and quality assurance records. We requested feedback from three professionals who regularly worked with the service. However, we did not receive a response.

Overall inspection

Good

Updated 24 August 2019

About the service

Bluebird Care Ferndown is a domiciliary care agency providing personal care and support to people in their own homes. It provides a service to older people. At the time of inspection, the service was providing care to 55 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvements had been made and care plans were personalised and met the needs of people in a variety of ways both practically and emotionally. The service had plans in place to ensure that improvements could be embedded and sustained.

People thought the service was well led. We received compliments about the support and leadership of the service. Improvements had been made to auditing and oversight of the service. The service had introduced systems to support them to achieve sustainability.

There were enough staff to meet the required need. Staff were recruited safely and a process was in place.

People felt safe. Staff training, and policies ensured people were safe. Staff knew how to recognise signs of abuse and who to report concerns to.

Medicines were managed safely, and lessons were learnt when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received access to healthcare professionals when needed. The service raised concerns with other health and social care professionals when needed. A system for monitoring people’s vital signs was available.

People told us staff were kind and caring and treated them with respect.

The service worked well with professionals and continued to support people to access their community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 8 August 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.