Archived: Warminster Road

Updated 6 March 2019

The inspection:

• We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• Our inspection was completed by one inspector.

Service and service type:

• This service provides care and support to people living in one ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

• The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection a manager was registered with us.

Notice of inspection:

• Our inspection was announced.

• We gave the service 48 hours’ notice of the inspection visit because staff were often out of the service or providing care. We needed to be sure that they would be in.

What we did:

• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, the local authority and clinical commissioning groups (CCGs). We checked records held by Companies House and the Information Commissioner’s Office (ICO).

• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

• We spoke with five people who used the service.

• We spoke with the registered manager and three support workers.

• We reviewed three people’s care records and medicines records, three staff personnel files, audits and other records about the management of the service.

Updated 6 March 2019

About the service:

• The service is a supported living service which supports up to nine people. Eight people were using the service at the time of our inspection.

• The service supports people with learning disabilities and/ or autism with some mental health needs.

• The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

• People received a good standard of care in all areas.

• The service continued to meet the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection remained “good”.

• More information is in our full report.

Rating at last inspection:

• At our last inspection, the service was rated “good”. Our last report was published on 16 July 2016

Why we inspected:

• All services rated “good” are re-inspected within two and a half years of our prior inspection. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.