Following the inspection, we received an action plan from the manager. This told us measures had been taken to make sure staff reported all safeguarding incidents to the Care Quality Commission.
We were satisfied improvements had been made to ensure all safeguarding concerns were reported to us.
Care plans were in place for each person. These outlined people's needs and the support they required. Risk assessments had been written to help reduce the likelihood of injury or harm to people. We found care workers contacted people's GPs if they had any concerns about their welfare. There were staff available for care workers to contact if they needed any advice or support in dealing with emergency situations.
There were systems in place to safeguard people from abuse, such as policies and staff training. We found safeguarding concerns were responded to appropriately, following local authority procedures. However, the manager had not notified the Care Quality Commission of these occurrences, as required.
We spoke with three care workers. They described good training opportunities and said they were supported by managers. We saw appropriate recruitment checks were undertaken before staff started working at the service.
We found there was a complaints system in place. People were made aware of this when they first started using the service. Records showed complaints were responded to appropriately and resolved wherever possible.