14 May 2019
During a routine inspection
People’s experience of using this service:
The provider followed safe recruitment processes when employing new staff members. People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs safely.
The provider had submitted notifications as necessary to the Care Quality Commission. The provider is legally obliged to send us notifications of incidents, events or changes that happen to the service within a required timescale.
People received safe care and support. The staff team had been trained to recognise potential signs of abuse and understood what to do to safely support people.
Staff members followed infection prevention and control procedures when supporting people in their own homes. Staff members had access to and used appropriate personal protective equipment.
People were supported by kind and caring staff who displayed empathy and compassion. People and their relatives were encouraged to be involved in making decisions about their care.
People received safe support with their medicines by competent staff. The provider had systems in place to respond to any medicine errors should they occur.
The provider arranged training for staff that met the needs of people using the service. They were assessed for their competency which helped to ensure they were safe to work with people.
Care plans were developed for each individual and included people's preferences and wishes.
Audits were in place that effectively checked the quality of the service and action plans were implemented and followed where necessary. There was an open culture in the service and the management team made themselves available.
The service met the characteristics for a rating of "Good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection is "Good". More information is in our full report.
Rating at last inspection: At our last inspection, the service was rated "Requires improvement". Our last report was published on 28 June 2018.
Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.