Archived: Surrey Hills

Updated 30 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 12 April 2021 and was announced.

Updated 30 April 2021

About the service

Surrey Hills is a care home providing nursing care for up to 45 older people, the majority with a diagnosis of dementia. At the time of the inspection there were 37 people using the service.

People’s experience of using this service and what we found

People told us they felt safe living at Surrey Hills, they told us that staff were kind and considerate towards them. Relatives told us they felt reassured by the caring attitude of staff. Incidents and accidents, including complaints and safeguarding allegations were reported and investigated appropriately. The provider assessed risks to people and the environment which meant they were kept safe from harm. Regular checks took place to ensure the environment was clean and people protected from the risk of poor infection control. People were supported to take their medicines in a safe manner from trained staff. There were enough staff employed to keep people safe and recruitment procedures were robust

People told us they received care and support from competent and trained staff. Records showed care workers received regular training and supervision. This meant they were able to carry out their roles effectively. Before people moved into the home, their needs were assessed, and risk and care plans developed to ensure they received good care. People’s nutritional and health care needs were identified, and the provider worked in partnership with community health teams to ensure people received appropriate care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with care and respect. Care workers treated them as individuals and cared for them in a manner that promoted their independence and maintained their privacy. People were able to express how they wanted their care to be delivered and staff respected their choices. The provider supported people to maintain relationships that were important to them.

End of life care plans were in place and the provider worked with community teams to ensure people received good quality end of life care. There was a thriving activity programme in the home and people were supported to pursue interests to avoid social isolation. The provider took on board any complaints received, listening when concerns were raised and followed up on any actions.

People, relatives, staff and health care professionals all felt the service was managed well. They praised the registered manager for enabling an open culture where they felt ale to express their views. Quality assurance checks such as clinical governance reports and audits took place which helped to maintain a good level of service.

Rating at last inspection

The last rating for this service was Good (published 31 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk