Welland & Glen Home Care Ltd

Updated 30 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 and 10 August 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. It included visiting the office and telephone calls to people who used the service. We visited the office location on 9 August 2018 to see the manager and office staff; and to review care records and policies and procedures.

In preparation for our visit we reviewed information that we held about the home. As well as notifications (events which happened in the home that the registered persons are required to tell us about) and information that had been sent to us by other agencies including the local authority contracting and safeguarding teams. We also used information the registered persons sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with the registered manager, nominated individual and a member of staff. We also spoke with the relatives of two people who used the service.

We looked at a range of documents and written records including three people’s care files and two staff recruitment records. We also looked at information relating to the administration of medicines and the auditing and monitoring of service provision.

Updated 30 October 2018

The inspection took place on 9 and 10 August 2018 and was announced.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults of all ages.

Not everyone using Welland and Glen Homecare receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. There were three people receiving personal care when we inspected.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered provider

s, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service was owned by two people, one of whom was the nominated individual and other one was the registered manager. We have refered to these people in the report as the registered persons.

This was the first inspection of the service since it was registered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

There were enough staff to meet people’s needs and staff received the training and support needed to ensure that the care provided was safe and met people’s needs. Checks were completed when new staff were recruited to ensure that they were safe to work with vulnerable people who used the service. Staff had received training in how to recognise and report abuse. Rotas were managed so that people were supported by a small number of staff who got to know them and their needs well and care provided supported people’s privacy and dignity.

People’s needs were assessed and care was planned to meet their needs. Care was fully documented in people’s care plans and risks to people had been identified and care developed to keep them safe. People’s abilities to manage their medicines had been reviewed and where needed staff supported them to take their medicine safely. Where needed, staff had liaised with other health and social care professionals to support people’s care. Staff had received training in infection control to keep people safe from the risk of cross infection.

The service was well managed and no one had any complaints about the care they received. Systems were in place to monitor the quality of care provided and to ensure that staff were supported and up to date with the latest best practice guidelines. People’s views on the service had been gathered so that the registered persons could identify if any changes to the service were needed.