The Care Collection

Updated 13 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

The inspection included a visit to the agency’s office on 3 October 2018. The registered manager was given short notice of our inspection, in line with our current methodology for inspecting domiciliary care agencies.

The inspection team consisted of one adult social care inspector.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

At the time of this inspection the agency was supporting 40 people who wished to retain their independence and continue living in their own home.

On 3 October 2018 we visited the agency office and spoke with the registered manager, the training and compliance manager and a new care coordinator. we also visited two people in their own homes to obtain feedback on how they found the service provision. When we visited the office, we reviewed a range of records about people's care and how the domiciliary care agency was managed. These included peoples care records, medicine administration record (MARs), staff training, support and employment records, quality assurance audits and findings from questionnaires that the registered provider had sent to people.

On 10 October 2018 we contacted staff, people who used the service and relatives by telephone to obtain feedback. We spoke with three people who received a service, seven relatives and four staff. We also contacted two healthcare professionals to gain their views on the service provision.

Updated 13 November 2018

The inspection took place on 3 and 10 October 2018. The registered provider was given short notice of the visit to the office, in line with our current methodology for inspecting domiciliary care agencies.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults, younger disabled adults and children.

At the time of our inspection there were 40 people being supported that were receiving personal care.

This was the first inspection of the service since it was registered in August 2017.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service was managed by the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were safe, staff understood the importance of safeguarding vulnerable people. Risks were managed and people were supported to be able to take risks as part of an independent lifestyle.

Staffing levels were maintained to ensure that people's care and support needs continued to be met safely and there were safe recruitment processes in place.

People continued to receive their medicines in a safe manner and received good healthcare support. The service supported people to prepare and make meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s needs and choices were assessed and mental capacity assessments were undertaken. Peoples best interests were considered.

Staff worked with people and their relatives to understand how best to support them. Everyone we spoke with, without exception, said they were very happy about the service being provided. Staff were kind, considerate, resected people and maintained their dignity.

People received individualised, personalised, person centred care that met their needs. People were supported to access the community and live fulfilled and meaningful lives.

People were listened to and any complaints received were dealt with following the providers complaints policy and procedure.

A system was in place for checking the quality of the service using audits, satisfaction surveys and meetings. People made their views known through the complaint and quality monitoring systems. People's privacy and confidentiality were maintained as records were held securely