Trinity Care Services Limited

Updated 11 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to support the inspection. Inspection activity started on 15 February 2023 and ended on 20 February 2023. We visited the location’s office on 15 February 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people and 2 relatives about their experiences of using the service. We spoke with the head office team which included the registered manager, the care coordinator and administrator. The head office team were trained to provide care and support to people using the service. We reviewed a range of records including 4 people’s care records, records relating to staffing, recruitment, training and supervision and other records relating to the management of the service.

Updated 11 March 2023

About the service

Trinity Care Services Limited is a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing personal care to 40 people.

People’s experience of using this service and what we found

People were safe using the service. Staff had received training to safeguard people from abuse and knew when and how to report safeguarding concerns to the relevant agencies. Staff understood how to manage risks to people to keep them safe. The provider carried out recruitment and criminal records checks on staff to make sure they were suitable to support people.

There were enough staff to support people. Staff attended care calls on time and people were supported by regular staff so that the care they received was consistent.

Staff followed current infection control and hygiene practice to reduce the risk of infection when providing care and support to people. Staff made sure peoples’ homes were kept clean and hygienic.

Where the service was responsible for this, people were helped to eat and drink enough to meet their needs and to take their prescribed medicines. People were supported to manage their health and medical conditions. Staff were observant to changes in people’s health and wellbeing and sought appropriate support for people when this was required.

People were supported in planning and making decisions about their care and support and could state their preferences for how this was provided. Staff knew how to meet people’s needs in line with their preferences.

Staff were provided with training to help them meet people’s needs. The provider supported staff to continually learn and improve in their role through regular supervision and staff meetings.

Staff were kind and caring. They treated people well and supported people in a dignified way which helped maintain their privacy and independence. People’s feedback confirmed they were satisfied with the care and support provided by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service was managed well. The provider monitored the safety and quality of care and support provided to people at regular intervals. They checked with people that care and support was delivered to a high standard and continuing to meet their needs. The provider sought people’s views through these checks about how the service could improve further.

The provider had systems to investigate accidents, incidents and complaints and used the learning from these to make improvements to the quality of care and support provided.

The provider was continually improving the service and had implemented new technology to help them do this. They worked proactively with partners to provide care and support that met people’s needs.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was requires improvement (published 13 January 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.