The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - High Street - Penistone Also known as mydentist

11-15 High Street, Penistone, Barnsley, South Yorkshire, S36 6BR (01226) 762141

Provided and run by:
IDH 622 Limited

All Inspections

13/11/2023

During a routine inspection

We carried out this announced inspection on 13 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist - High Street – Penistone is part of Mydentist a group dental provider.

The practice is in Penistone and provides NHS and private dental care and treatment for adults and children.

There is a step to enter the practice, in addition, there is no step free access to the ground floor surgery. Any patients requiring fully accessible facilities would be signposted to a local sister practice. Car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 7 dentists, 9 qualified dental nurses, 2 student dental nurses, 2 dental hygienists, 2 receptionists and a practice manager. The practice has 5 treatment rooms.

During the inspection we spoke with 3 dentists, 2 dental nurses, 1 dental hygienist, the practice manager and a member of the compliance team. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday, Thursday and Friday from 9am to 5.30pm

Tuesday from 9am to 7pm

9 September 2013

During a routine inspection

People told us that staff explained all the procedures and treatments to them and respected their decisions about their treatment and care. Comments included; 'The dentist is very good at explaining everything to me,' 'I was always nervous about visiting the dentist, but because of the staff's attitude here, I am much more relaxed,' 'All the costs and treatment options were explained, the dentist told me to go away and think about the dental work I needed, before I agreed to it,' and 'I signed a treatment plan, agreeing to the treatment.'

People who used the service told us they were happy with the care and treatment they received at the practice. People said, "All the staff here are very friendly,' ' Staff are very good with children,' ' I have no worries about coming here all the staff are very good ' and ' I trust the dentist, I find the staff friendly ,I am in good hands when I come here.'

The provider had an effective recruitment and selection procedure in place to ensure that staff were appropriately employed.

We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. People we spoke with told us the practice was always clean.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provided. People who used the service were asked for their views about their care and treatment.