Background to this inspection
Updated
24 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 10 February 2022 and was announced. We gave the service one day’s notice of the inspection.
Updated
24 February 2022
About the service: Park Lane is a residential home that is registered to provide accommodation and personal care for up to 42 older people and people living with dementia. At the time of our inspection there were 39 people living there. Accommodation is over three floors, with communal lounges and dining areas on two floors, a bar area, hair salon and secure garden.
People’s experience of using this service: People living at the service told us they were happy and received care that was tailored to their individual needs and preferences.
People were kept safe from the risk of avoidable harm. Detailed risk assessments were in place and these were regularly reviewed and updated.
Medications were managed safely; all staff had received medication training and regular competency assessments.
The home was very clean and free from malodours, staff used appropriate techniques to prevent the spread of infection.
The premises had been decorated in way that made it easy for people living with dementia to navigate the building and recognise their room. There was a bar area that people and their relatives could choose to visit if they wished.
People told us they enjoyed the food and drink provided. We observed mealtimes, saw that people had a choice of meals. Mealtimes were a relaxed and sociable time at the home.
People living there and staff had formed close bonds, there were enough staff to complete required tasks and provide companionship. We observed many times where staff and people living there engaged in meaningful conversations.
There was a variety of activities on offer. Activities were tailored to the individual preferences of the people living there.
People, relatives, staff and a healthcare professional all spoke very highly of the registered manager. All told us she was friendly, approachable, caring, fair and ran a happy home.
Rating at last inspection: At the last inspection the service was rated good. (Published July 2016).
Why we inspected: This was a planned comprehensive inspection. We had not received any information of concern prior to the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk