19 March 2021
During an inspection looking at part of the service
We found the following examples of good practice.
Visitors to St Anne’s were protected from risks of catching and preventing infection as arrangements were in line with best practice. Visiting was by appointment only and on arrival a rapid COVID-19 test was carried out which after 30 minutes gave a negative or positive reading. Visitors were given an individually packed Personal Protective Equipment (PPE) pack which reduced the risk of cross contamination. In exceptional circumstances, such as a person being at the end of their life, risk assessments had been completed to enable additional visiting to take place safely.
Infection Prevention and Control policies were up to date and accessible both on the home’s website and in paper form. Communication was open and transparent with families and took place in a range of ways including video calls and emails.
People living at the home and staff were participating in regular COVID-19 testing and the vaccination programme. People were involved in decisions and had their consent obtained for testing and vaccination in line with legal requirements. Information had been shared with staff that aimed to address health or cultural issues enabling staff to make informed decisions that were right for them.
PPE and hand sanitiser were available throughout the home and in good supply. The building and equipment were clean and well maintained.
Most people chose to spend all their time in their own room. Risks of social isolation were recognised and understood. We observed staff frequently entering people’s rooms and enjoying time with them.