We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.About the service
Options Care Limited is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 3 people were receiving personal care, most of whom were adults who required support for much of the day due to a learning disability or physical disability to remain as independent as possible. Not everyone who used the service received personal care and not everybody had a learning disability. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support: Model of Care and setting that maximises people’s choice, control and independence
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights
People received the right support in relation to risks, such as those relating to a learning disability, health conditions or mobility. There were enough staff to support people safely and staff knew people well having worked with them consistently, for a long time. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE). People received the right support in relation to their medicines and the provider had good oversight of this through electronic systems and audits.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
The registered manager and staff understood their role and responsibilities. The registered manager engaged and consulted well with people using the service, relatives and staff. Staff were well supported by the registered manager. The registered manager understood their responsibility to notify CQC of significant events as required by law.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service was good, report published October 2018.
Why we inspected
This inspection was prompted because of the length of time since our last inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.