Sandbanks Resource Centre

Updated 21 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector, a member of the medicines team and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Sandbanks Resource Centre is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced on the first day and we informed the registered manager that we would be returning on the 27 February 2019.

What we did:

Before the inspection we looked at all the information we held on the provider. This included notifications from the provider. Notifications are for certain changes, events and incidents affecting the service or the people who use it that providers are required to notify us about.

We also looked at the Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. The provider sent this information on 11 July 2018.

During the inspection we spoke with the registered manager, the head of regulated services and seven members of staff. We reviewed the care records for six people using the service, the employment folders for four care workers, training records for all staff and records relating to the management of the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 21 March 2019

About the service:

Sandbanks Resource Centre is a care home and is run by the London Borough of Hounslow. It provides 24 hour care for up to 62 people who are no longer able to live independently at home. The home is situated within a residential area of the London Borough of Hounslow. At the time of our visit there were 56 people using the service.

People’s experience of using this service:

• The provider had a procedure in place for the management of medicines and care workers had completed training to support them in administering medicines in an appropriate manner.

• People told us they felt safe living in Sandbanks Resource Centre. The provider had a procedure in place to investigate and respond to any concerns raised regarding the care provided.

• There were adequate numbers of care workers deployed around the home to ensure people’s support needs were met.

• We saw risk assessments and risk management plans had been completed where a possible risk to a person’s health and wellbeing had been identified

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• The provider had a robust recruitment process in place. Care workers completed training identified as mandatory by the provider with regular supervision and an annual appraisal.

• People were supported to access a range of healthcare professionals to support them with their care needs.

• People told us they were happy with the care they received and care workers respected their privacy, dignity and independence.

• Care plans identified people wishes as to how they wished their care to be provided. A range of activities were organised for people and they told us they enjoyed them.

• The provider responded to complaints in an appropriate manner.

• The provider had a range of processes in place to monitor the quality of the care provided.

• People and the care workers we spoke with felt the service was well-led.

Rating at last inspection: At the last inspection the service was rated Good (report published 06 September 2016).

Why we inspected: This was a planned inspection to check/confirm that this service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. We may inspect sooner if we receive any concerning information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk