Alwaqas Medical Practice

Updated 31 October 2018

Dr Choudhry & Partners provides services at:

Alwaqas Medical Practice

91 St Peters Road

Leicester

Leicestershire

LE2 1DJ

At the time of our inspection the list size was 4159 patients, which had increased by 1000 in the previous 12 months due to the closure of two local practices.

It is registered with the Care Quality Commission to provide the regulated activities of; the treatment of disease, disorder and injury; diagnostic and screening procedures; family planning; maternity and midwifery services and surgical procedures.

The practice is in the fourth most deprived decile according to the Public Health England index of multiple deprivation decile (IMD 2015). Income deprivation levels affecting children and older people were similar to the CCG averages and higher (worse) than national averages.

The practice employs two practice managers, one principal GP, two part-time salaried GPs, one physician associate, one nurse practitioner, one practice nurse, two healthcare assistants, one phlebotomist and a team of receptionists and medical secretaries.

Services are provided Monday to Wednesday and Friday from 9am to 1pm and 4.30pm to 6.30pm. The service is open on Thursdays from 9am to 1pm. The lead GP provides a telephone triage service between 1pm and 6.30pm and between 8pm and 9pm. Outside of these hours patients can see a GP or nurse practitioner at a healthcare hub, where appointments were available from 6.30pm to 10pm Monday to Friday and from 9am to 10pm at weekends.

The practice offers online services including booking appointments and arranging repeat prescriptions.

Updated 31 October 2018

This practice is rated as Good overall. 

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Choudhry & Partners (Alwaqas Medical Practice) on 29 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• Care and treatment was provided in a way that acknowledged patient’s cultural and religious needs.

The areas where the provider should make improvements are:

• The practice should ensure the complaints policy is readily available to patients and that complaints are formally documented.
• The practice should ensure the implementation and review dates of policies and protocols are included in each document.
• The practice should ensure searches carried out as a result of Medicines and Healthcare products Regulatory Agency (MHRA) safety alerts are documented.

Professor Steve Field (CBE FRCP FFPH FRCGP)   Chief Inspector of General Practice