• Doctor
  • GP practice

Westbourne Surgery

Overall: Good read more about inspection ratings

11A St James Road, Huddersfield, West Yorkshire, HD1 4QR (01484) 505007

Provided and run by:
Dr Syed Amjad Iqbal

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 25 October 2018

Westbourne Surgery, St James Road, Marsh, Huddersfield, HD1 4QR, provides services for 3,763 patients in the area of Marsh on the outskirts of Huddersfield.

Westbourne Surgery is situated within the Greater Huddersfield Clinical Commissioning group (CCG) and provides primary medical services under the terms of a general medical services (GMS) contract. This is a contract between general practices and NHS England for delivering services to the local community.

The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder or injury and maternity and midwifery services.

The National General Practice Profile states that 16% of the practice population is from an Asian background with a further 7% of the population originating from black, mixed or non-white ethnic groups.

The practice population experiences average levels of deprivation and the age profile is similar to other GP providers in the area.

There are two GPs at the practice; both male. As of Tuesday 9th October a female locum has signed an agreement confirming that she will be covering two morning sessions and one afternoon session per week.

The practice has one part time practice nurse (female) and the clinical team is supported by a practice manager and a team of administrative staff.

The practice catchment area is classed as being rated as five in England. Information published by Public Health England, rates the level of deprivation within the practice population group as five, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. People living in more deprived areas tend to have a greater need for health services.

The practice is open between 8am and 6pm Monday, Tuesday, Wednesday and Friday and 7am to 6pm on Thursday. Appointments are available throughout the day with extended hours available from 7am on Thursday for patients that find it difficult to access the surgery during the usual working day. The practice is closed on a Wednesday afternoon and patients are directed to the out-of-hours service. This service is provided by an external contractor, Local Care Direct. Patients are also advised of the NHS 111 service.

When we returned to the practice for this inspection, we checked, and saw that the previously awarded ratings were displayed, as required, in the practice premises. The overall rating was displayed on the practice website with a link to the inspection report.

Overall inspection

Good

Updated 25 October 2018

This practice is rated as Good overall. (Previous rating 19 August 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Westbourne Surgery on 26 September 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice had achieved notable results in its reduction of prescribing of neuropathic pain medication which lowers the risk of harm with these drugs. The practice achieved an 8% decrease in the last eight weeks (September 2018).

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.