Archived: Inspire You Care Ltd

Inspire You Care Ltd is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection the service supported five people with personal care.

People’s experience of using this service and what we found

Staff had not been recruited safely as the registered manager had not ensured all the required checks had been undertaken before staff commenced work at the service. These checks are required to ensure staff were suitable for their role. This was a breach of a regulation.

Staff had completed training before they had started working at this service with another provider. Assessments had not been undertaken on all staff to ensure they had the required skills and knowledge for their role.

People’s needs had been assessed before they started using the service, but the information and records completed was brief in detail which meant staff did not have access to detailed information to refer to. Risk assessments had not been considered in relation to the environment to ensure there were no hazards impacting on the delivery of care.

The systems to check the quality of the service provided for people were not consistently effective and required some improvement.

People were happy with the care provided and felt safe when being supported by staff. People confirmed they received support from a consistent and reliable team of staff. People received the support they needed to take their medicines. Staff were aware of how to keep people safe from potential risk of harm. Staff wore gloves and aprons to ensure they protected people from cross infection.

Staff monitored people’s wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were caring, respectful and encouraged their independence, protected their privacy and treated them with dignity. People confirmed they were involved in their care and feedback was actively sought about the quality of the care being provided. Staff felt supported in their roles.

Rating at last inspection

The last rating for this service was ‘Inspected but not rated’ (published 18 April 2019). This was because the service was only delivering 5.5 hours of personal care, and we didn’t have enough evidence to accurately award a rating for each of the five key questions and therefore could not provide an overall rating for the service.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspire You Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection one person was receiving support.

CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

People who used the service told us staff were kind and caring. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s healthcare needs were being met. However, we couldn't assess whether medicines were managed safely as support in this area was not being provided at this time. People were mostly protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

Care plans were up to date and detailed what care and support people wanted and needed. Risk assessments were in place. However, more detail was required for the moving and handling assessment to show what actions were required to mitigate identified risks. A risk assessment needed to be implemented for when staff supported people to access the community.

People's likes, preferences and dislikes were assessed, and care packages met people's desired expectations.

Staff were being recruited safely and there were enough staff to take care of people. Staff received appropriate training and they told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision where they could discuss their ongoing development needs.

There was a complaints procedure and people knew how to complain.

The person spoke highly of the registered manager who they said was approachable and supportive. The provider had some systems in place to monitor the quality of care provided. However, they had not highlighted the areas of concerns we found.

Rating at last inspection:

This was the service’s first inspection. At the time of our inspection the provider was delivering 5.5 hours of personal care to one person each week. On this occasion we were unable to rate the service against the characteristics of inadequate, requires improvement, good and outstanding. This was because we didn't have enough evidence to cover the key lines of enquires (KLOE's) to accurately award a rating for each of the five key questions and therefore could not provide an overall rating for the service.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk