• Care Home
  • Care home

Kingsclear

Overall: Good read more about inspection ratings

Park Road, Camberley, Surrey, GU15 2LN (01276) 413700

Provided and run by:
Aria Healthcare Group LTD

Latest inspection summary

On this page

Our current view of the service

Good

Updated 22 March 2024

Date of assessment 3 April to 5 Apri 2024. This was a responsive assessment, due to concerns received around staffing levels and an increase in falls of people living at the service. There was a range of social activities offered to people who were able to mobilise to the communal areas. However, there was a lack of meaningful engagement for those who were bedbound. There was enough suitable permanent staff at any one time during the day who were trained and supported so they knew how to care for people. However, there were concerns in relation to the staffing levels during the night. Although there were systems in place to keep people safe from avoidable harm, there had been an increase in falls resulting in injuries. We saw evidence the provider was actively investigating this and had put in place an action plan. The registered manager regularly assessed staff competencies and skills. Staff received regular supervision and a yearly appraisal. New staff were recruited safely and appropriately. People received their medicines safely and as prescribed. Staff received training in medicines management, and their competencies were assessed to help ensure they could support people with their medicines safely. People were assessed before using the service, and their care and support had been planned in line with their needs and wishes. People had access to healthcare services when needed and the staff communicated well with healthcare professionals to meet people’s needs. The home was clean and hazard-free. There were robust procedures for preventing and controlling infection, and the staff followed these. The provider had systems for monitoring and improving the quality of the service, and these operated effectively.

People's experience of the service

Updated 22 March 2024

On the whole, people using the service were happy with the care they received. Feedback from relatives was positive in most areas, and indicated they were also happy. However, they did raise concerns around staffing levels and not receiving personalise care. One relative told us, “As we have looked at other care homes in the area, we think this one of the best. Overall we are really impressed with the manager, lead nurse and all staff we have dealt with. They do a difficult job caring for people. We can not do their job.” Another relative said, “Overall we’ve had some issues but there’s no such thing as the perfect care home. She’s got a nice room. I don’t think she could be in a be in a better place to be honest.” However, another relative said, “There are usually sufficient staff of all levels, nurses, carers, activity co-ordinators etc. There was one occasion when agency staff covering the night shift were unsuitable.” Another relative said, “I speak to [staff] and ask if they know anything about mum’s background and likes and dislikes and they say they don’t know anything. They haven’t got a clue about her favourite films.”