The Care Quality Commission
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Archived: Nestor Primecare Services Limited t/a Primecare Primary Care Mid-Essex Also known as North Chelmsford NHS Healthcare Centre

Overall: Good read more about inspection ratings

North Chelmsford NHS Healthcare Centre, 2 White Hart Lane, Springfield, Chelmsford, Essex, CM2 5PA 0845 641 3227

Provided and run by:
Nestor Primecare Services Limited

All Inspections

18 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We conducted a comprehensive announced inspection on 18 February 2015 under the new approach.

Our key findings were as follows:

  • The out-of-hours service provided safe care and treatment. Primecare Primary Care was proactive in identifying and minimising risks to patients who used the out-of-hours services. Staff were robustly recruited, trained and supervised to deliver safe care and treatment.
  • The out-of-hours service was responsive to the needs of patients and operated a flexible system for telephone and face-to-face consultations and home visits according to patient’s needs.
  • The out-of-hours service had robust and consistent procedures in place for monitoring the effectiveness of the delivery of patient care and treatment. The performance of the service was monitored and actions taken to improve the delivery of service where required.
  • The out-of-hours service was well managed with systems in place to continually improve services.

However, there was one area of practice where the provider needed to make improvements.

The provider should:

  • Ensure that policies, procedures and risk assessments are updated where required to reflect the relocation of the service to its current location at Broomfield Hospital.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

6 March 2014

During a routine inspection

People's needs were assessed and treatment was delivered in line with their individual needs. People who had visited the clinic said they had been given an appointment time and they had not had to wait long to be seen. They said the staff were professional, efficient, helpful and friendly.

There were effective systems in place to reduce the risk and spread of infection. We saw that people were protected from the risk of infection because appropriate guidance was available and had been followed.

There were effective recruitment and selection processes in place. We saw the provider had made appropriate checks into people's backgrounds to assess potential staff suitability. We also saw staff had received a structured induction when joining the service and also received ongoing training to make sure they could meet peoples' needs.