Updated 16 April 2024
Date of assessment 4 August to 22 September 2024. Divine Enterprise (UK) Ltd provides personal care to people in their own homes. There were 37 people using the service who were receiving personal care when we carried out the assessment. The assessment was carried out by 1 assessor. During the assessment we contacted 10 people or their relatives, 18 care staff, and 2 healthcare professionals for their feedback about the service. We looked at 6 quality statements and found the service was safe for people to use, and staff to work for. The service was provided by trained, professional staff who had been appropriately recruited, and people were supported to take acceptable risks. They were enabled to maintain their independence, had choices regarding the service they received, and control. People had equitable experience of the service provided, and outcomes. The leadership was effective, and there was good governance, and monitoring systems. The rating remains good. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.