Divine Enterprise (UK) Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff encouraged people to be independent and do things for themselves. People were encouraged, and supported to have choice, control, and make decisions about how and when their support was provided. This promoted and improved their quality of life, self-worth, confidence, and independence. People and their relatives told us staff gave good care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said staff were compassionate, cared about people and passionate about the people they provided a service to. A staff member said, “Meeting needs is a very crucial part of care. The services provided by the company to people and staff are very effective. From a staff point of view they listen to me in every situation and if I call them regarding a customer they act quickly and meet the needs of customer."

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives told us they had choice and control about when and how they wished to receive care, and support, were able to express their views, understood their right to be involved and make informed choices, and that they should be treated with respect. They said they were encouraged and supported to do as much as they could for themselves, to maintain their independence as much as they were willing and felt safely able to do. One relative said, “A well organised company that has involved us in the planning of care from day one."

The registered manager and staff feedback demonstrated that they offered people choices about their care and promoted their independence. Staff knew people well, and understood that they should be supported to have choice, control, and make decisions about how their care was provided. They ensured people could be as independent as possible and respected their rights. A staff member told us, “The customer’s welfare is top of the agenda."

People’s care plans and risk assessments gave a thorough overview of their individualised care and support needs, and reflected the choices and decisions they had made about how they preferred their needs to be met. This included information about people’s likes and dislikes, their preferred routines and how they wished to improve their independence. People and their relatives guided staff how to provide appropriate, and meaningful care and support. Regular monitoring checks also took place. The provider trained staff to respect people’s rights to choice, and treat them with dignity and respect.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.