We carried out a review of the data available to us about Copper Connect Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Copper Connect Care, you can give feedback on this service.
Copper Connect Care is a supported living service. The service provides personal care to people living in a supported living service with shared communal facilities and staff on site all time. At the time of the inspection three people were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The registered manager did not always notify CQC of significant events, such as allegations of abuse, as required by law. However, this did not pose a significant risk to people because the registered manager did report the events to other relevant authorities. Besides this, the registered manager understood their role and responsibilities, as did staff. The registered manager engaged and consulted well with people using the service and staff. Staff felt well supported by the registered manager.
People received the right support in relation to risks, such as those relating to their mental health or behaviour which challenged the service. There were enough staff to support people safely. The provider checked staff were suitable to work with people through recruitment checks, although some improvements were needed to these as the provider did not always obtain a full employment history for all staff members as required by law. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines and the registered manager had good oversight of this.
Staff received the training and support they needed to meet people’s needs. People were supported to maintain their mental and physical health and to maintain contact with professionals involved in their care. People received food and drink of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People liked the staff who supported them and developed good relationships with them. People received consistency of care from a small number of staff who knew them well. People were supported to improve their independent living skills and staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was inspected 25 October 2018 but there was insufficient evidence to rate the service. This was the first comprehensive inspection since the service registered with us.
Why we inspected
This inspection was prompted because the service had not received a comprehensive inspection since they registered with us in October 2017. This was because the service had been dormant for some time before and after our inspection in 2018.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
Copper Connect Care was registered with the Commission on 3 October 2017 and has not previously been inspected.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults. At the time of the inspection, one person was using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received on-going support from staff that knew how to identify, report and escalate suspected abuse. Staff received safeguarding training to keep people safe. Risk management plans were comprehensive and gave staff clear guidance on managing identified risks. They were regularly reviewed to reflect people’s changing needs.
People received their medicines as intended by the prescribing pharmacist. Staff were aware of the correct procedure to follow in the event of a medicines error.
People were protected against the risk of cross contamination as the provider had systems and processes in place to safely manage infection control.
Sufficient numbers of suitable staff were deployed to keep people safe. Staff received on-going training to enhance their skills and knowledge and were given regular opportunities to meet with the registered manager to reflect on their working practices.
Staff were aware of their roles and responsibilities in line with the Mental Capacity Act 2005.
Staff were aware of the importance in ensuring people received sufficient amounts to eat and drink that met their dietary needs and requirements. People were supported to access healthcare professional services as and when required.
People’s dependency levels were documented, and support was provided in such a way that encouraged people to maintain their independence. Staff were aware of the importance of maintaining people’s confidentiality, only authorised personnel had access to confidential documentation.
People’s care, health, medical and social needs were documented in individualised care plans. Care plans were reviewed and reflected people’s changing needs. Thorough service needs assessments were undertaken to ensure people’s needs could be met by Copper Connect Care.
Activities provided ensured people’s social care needs were met. Activities included both in-house and community-based activities. Systems and processes in place ensured complaints were monitored, investigated and acted in to reach a positive outcome for those involved.
The registered manager carried out regular audits of the service to drive improvements. Issues identified were done so in a timely manner. People, their relatives, staff and healthcare professional’s views were sought to improve the service delivery.
The registered manager sought partnership working with other healthcare professionals.