Yellowstone Healthcare Ltd

Yellowstone Healthcare is domiciliary care agency providing personal care to people with a range of health needs. At the time of the inspection one person was using the service.

People’s experience of using this service and what we found

The person who used the service was non-verbal therefore feedback on their experience was provided by

their relative.

A relative told us staff kept their family member safe. Staff had full understanding of their safeguarding responsibilities and knew how to blow the whistle and report to the relevant organisations if they observed poor practice.

People were protected from the risk of avoidable harm as they had effective risk assessments to reduce risks which enabled people to live in a non - restrictive way.

People were supported by staff who had been recruited to the service safely.

The service did not support anyone with medicines at the time of the inspection. However, the registered manager told us they had trained staff and had policies in place ready for the future.

A relative told us staff were good and knew how to support people well. The registered manager and staff had completed training courses relevant to the role and this was up to date.

People received an initial assessment of their needs completed jointly with people and their relatives. Consent to care and treatment was sought before care began. People were encouraged to be independent and to make their own choices as much as possible.

The service did not support anyone with meal preparation but encouraged healthy eating and drinking and

encouraged people to be independent in this area.

Relatives told us staff were kind and caring towards their relative. People who used the service were not discriminated against.

Care plans were personalised and regularly reviewed to meet people’s needs. People were supported to have effective communication with staff.

Relatives and staff gave positive feedback on the management of the service and the service they received.

The registered manager had effective monitoring systems to check the quality and safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection – Inspected but not rated 13 May 2019

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

• Yellowstone Healthcare Ltd is a domiciliary care agency that was providing personal care to one person at the time of the inspection.

•During this inspection we were unable to provide the service with a rating. This is because the service had not been providing care and support to enough people over a long enough time period for us to review.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• The person who used the service was non-verbal therefore feedback on the experience was provided by their relative.

• Relatives told us their family member was safe at the service. People were safeguarded from the risk of abuse at the service and staff knew how to whistle blow.

• Risk assessments were in place to protect people from known risks but enable their freedom.

• Safe recruitment practices were followed to ensure vulnerable people were kept safe.

• The service did not support anyone with medicines at the time of the inspection. However, the service had trained staff and had policies in place ready for the future.

• The registered manager and staff had completed appropriate training that was up to date.

• People received an initial assessment of their needs completed jointly with people and their relatives.

• Consent to care and treatment was sought before care began.

• The service did support anyone with meal preparation but encouraged healthy eating and drinking and encouraged people to be independent in this area.

• People were encouraged to be independent and to make their own choices.

• Care plans contained people’s preferences, likes and dislikes.

• Relatives and staff gave positive feedback on the management of the service and the service they received.

Rating at last inspection:

• The service was registered by CQC on 2 October 2017. This is the service’s first inspection since registration.

Why we inspected:

• This was a planned comprehensive inspection based on CQC's scheduling process to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.