Archived: Castlehaven Residential Home

Below is a summary of what we found. The summary describes what people using the service and the staff told us, what we observed and the records we looked at. At the time of our inspection, there were two people living at the home. We spent time talking to both people and observed the support they received. We also spoke with one member of staff and the registered manager.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

Appropriate arrangements were in place to manage medicines. This meant that people were protected against the risks associated with medication.

Systems were in place to monitor and maintain safety. Records showed that regular checks and were undertaken to include fire safety, emergency lighting and water temperatures. Staff told us that environmental checks were carried out on the property and any maintenance issues identified.

Staff told us they felt they had been given the necessary training and guidance to carry out their role safely. Risks to people had been identified, assessed and kept under review. This meant people's safety was maintained.

Is the service caring?

People told us that staff were respectful and supportive to their needs. Both people told us that they were happy with the care they received by staff. People commented that they had no complaints. We observed staff treating people with dignity and respect. Interactions with people were supportive. We observed people being given choice and encouragement.

Is the service responsive?

People using the service were asked for their views about care and treatment and they were acted upon where necessary. One person told us that meetings took place in the home where they were able to share their views with staff about how the service was run. One person told us they remembered completing a questionnaire about the quality of the service.

Is the service effective?

People's needs were assessed and care and treatment was planned and delivered in line with their individual needs. Care plans reflected people's assessed needs and preferences. The care plans seen were updated regularly and contained a good level of detail. Staff had a very good knowledge of people's support needs.

Is the service well led?

Staff told us that they felt part of a good team and that they were well supported. They told us, 'The support I have received has been absolutely fantastic, I couldn't have asked for any more'. We were told that the management team was very committed to ensuring that staff received training pertinent to their role.

The quality of service provided by the home was regularly assessed and monitored. People told us that they were visited regularly by the provider. Both people told us that they would be confident that any complaints would be listened to.

People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. They said that the staff were friendly and always acted professionally. One person said, 'They're pretty good' and another said, 'They are very good'.