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Turning Point - Cambridgeshire & Peterborough

Overall: Good read more about inspection ratings

Pinnacle House, Newark Road, Peterborough, Cambridgeshire, PE1 5YD (01733) 857870

Provided and run by:
Turning Point

Latest inspection summary

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Background to this inspection

Updated 26 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in specialist housing. It provides a service to younger adults with a learning disability or autistic spectrum disorder. Not everyone using Turning Point – Cambridgeshire and Peterborough receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager may be out of the office supporting staff. We needed to be sure that they would be in.

Inspection site visit activity started on 31 January 2019 and ended on 7 February 2019. We visited the office location on 31 January 2019 to see the manager and office staff; and to review care records and policies and procedures. We visited people and spoke with them and staff on 7 February 2019.

What we did:

As part of the inspection, we reviewed the information available to us about the agency, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. We also reviewed the provider information return (PIR) submitted to us before this inspection. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make. We took this into account when we inspected the agency and made the judgements in this report. We also asked stakeholders, such as the local authority safeguarding team and commissioners for their views of the agency, although we received no comments.

During our inspection, we spoke with on person using the agency and observed interactions between staff and people at two other people’s homes. We also spoke with four members of care staff and the registered manager. We checked three people’s care records and medicines administration records (MARs). We checked records relating to how the agency is run and monitored, such as audits, accidents and incidents forms, staff recruitment, training and health and safety records.

Overall inspection

Good

Updated 26 March 2019

About the service: Turning Point – Cambridgeshire and Peterborough is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to younger and older people aged from 18 and over.

People’s experience of using this service:

People we met and spoke with were happy with the care agency and the staff that provided their care. One person told us, “[Staff] help me to do what I want to do.”

People were safe using the agency because staff knew what they were doing, they had been trained and visited people to learn how to care for them before having to do so. There were enough staff, and the registered manager also visited people regularly. Key recruitment checks were obtained before new staff started work.

People told us they always received their medicines and that staff knew how these should be given. Medicine records were completed accurately and with enough detail. Staff supported people with meals and drinks. They did this in a hygienic way, using protective equipment, such as gloves and aprons. Staff followed advice from health care professionals and made sure they asked people’s consent before caring for them.

People liked the staff that cared for them. One person told us, “I like the care staff”, and went on to tell us that staff supported them to live as they wanted. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected. Staff worked well together, they understood the agency’s aim to deliver high quality care, which helped people to continue to live in their own homes.

Systems to monitor how well the agency was operating were carried out well. Where concerns were identified, the registered manager followed this up to make sure action was taken to rectify the issue.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: This was a planned inspection based on the service’s registration date.

Follow up: We will continue to monitor information we receive about the service until we return to visit as scheduled in our re-inspection programme. If any concerning information is received, we may inspect sooner.