Arale Group Limited Also known as Arale Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had policies and procedures in place to give staff guidance about equality and diversity. Care plans outlined people’s needs including their likes and preferences. People and relatives were involved in care planning and reviews. People and relatives were asked for their feedback on a regular basis.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us the care was good, and managers were approachable and helpful. The registered manager was in touch with people regularly. There was an open-door policy so people and relatives could approach the staff and managers at any time.

The registered manager told us that people were respected as individuals. Staff said they felt listened and valued. The ethos of the service was to be inclusive and not tolerate and kind of discrimination. Care records showed that people’s protected characteristics were considered when planning care and support.

Staff had training in equality and diversity which meant they developed an understanding of how to provide care in a way which was individual to the person regardless of their abilities, background or lifestyle choices. The provider had policies in place to give staff guidance in this area when needed. Service records showed that people’s backgrounds and what was important to them was recorded. This meant staff could support people in a way that met their needs including their cultural and religious needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.