RecoveryHub@SouthLeeds

Updated 9 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place in response to an outbreak.

This inspection took place on 17 November 2020 and was announced.

Updated 9 December 2020

About the service:

Recovery Hub@SouthLeeds provides nursing and personal care for up to 40 people in order to maximise independence following illness or injury, or to prevent avoidable admission to acute hospital and facilitate early discharge. A multi-disciplinary team of health and social care professionals provide care and treatment to people. 35 people were using the service at the time of inspection.

People’s experience of using this service and what we found:

Without exception people told us the service was very well-led and all said they would recommend it to others. All people told us they felt safe with staff support and staff were approachable. One person told us, “The staff are brilliant, they put you at ease, they are always courteous.” Another person commented, “It’s marvellous here, I was worried at first, but staff can’t do enough for you.”

There was a strong and effective governance system in place. The management team carried out a regular programme of audits to assess the safety and quality of the service. There were opportunities for people, relatives and staff to give their views about the service. Processes were in place to manage and respond to complaints and concerns.

Strong, committed leadership put people at the centre of service provision. People, relatives and staff were exceptionally positive about the management of the service and all felt valued and respected.

There was a welcoming, bustling atmosphere and people were well-engaged. A range of activities and entertainment were available to keep people interested and stimulated. People and relatives were positive about the care provided. They confirmed that staff were attentive, kind and caring.

People received their medicines regularly and arrangements were in place for the safe management of medicines.

Incidents and accidents were investigated and actions were taken to prevent recurrence. The premises were well-maintained and clean.

People said there were sufficient staff although they were busy. People were provided with good standards of care by an established staff team who were well-trained and supported in their roles.

Records provided guidance to staff to ensure people received safe, person-centred, appropriate care and support. Some information was accessible to involve people in decision making about their lives.

Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

Communication was effective, staff and people were listened to. Staff said they felt well-supported and were aware of their responsibility to share any concerns about the care provided.

People were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to health care professionals to make sure they received appropriate care and treatment. Staff followed advice given by professionals to make sure people received the care they needed. People received a varied and balanced diet to meet their nutritional needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected:

This service was registered with the Care Quality Commission on 09/05/2018 and this is the first inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.