1 June 2017
During a routine inspection
At the last inspection, the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated Good
Risks to people were assessed with appropriate plans in place to keep them safe. Where incidents occurred, actions were taken to prevent them from reoccurring. People’s medicines were administered safely by trained staff. Staff understood their role in safeguarding people from abuse. The provider carried out appropriate checks to ensure staff were of good character. Staff were deployed in a way that meant people’s needs could be met safely.
People were supported by staff who were trained to carry out their roles. Staff worked in accordance with the Mental Capacity Act 2005, this meant that people’s legal rights were protected. People were supported to prepare food in line with their dietary requirements and preferences. Staff worked alongside healthcare professionals to meet people’s needs.
People were supported with kindness and compassion by staff that knew them well. People were involved in their care and their independence was encouraged. Staff were respectful and promoted people’s privacy and dignity.
Care plans were person centred and reflected people’s individual personalities and interests. People had access to a range of activities that they enjoyed. People were supported to complain if they wished to. Any complaints were responded to appropriately.
Measures were in place to involve people and staff in the running of the service. The provider took staff wellbeing seriously. Regular checks were undertaken to monitor the quality of the care that people received. The provider kept up to date records that were easy to access.
Further information is in the detailed findings below.