All About Care (South West) Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Good

Our view of the service

All About Care (South West) Limited is a domiciliary care agency providing personal care. The service provides support to people who live in their own homes. At the time of our inspection there were 30 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided such as medicines. At our last inspection we found staff had not always been provided with adequate training and supervision. Risk assessments, care plans and mental capacity assessments were not in place and effective governance systems were not in place to ensure oversight and the safe care and treatment of people using the service. This resulted in breaches of regulations relating to the need for consent, safe care and treatment and good governance. At this inspection we found enough improvements had been made and the service was no longer in breaches of regulations.

People's experience of this service

We received positive feedback from people and their relatives who told us they were happy with the service they received and could not fault the staff members or the management team. One person told us, “I’m quite confident I’m safe in my own home with them. They make sure I’ve got my pendant on and make me a cup of tea. I can’t speak more highly of them.”