6 February 2014
During a routine inspection
One person told us that they were 'very happy with the service I receive' and that 'all the girls are lovely'. Both relatives told us that they were very happy with the support their relative received. One said 'X has such a fantastic working relationship with the carer.' The family friend we spoke to confirmed that the support given by the service was 'really good' because 'the girls are always lovely, polite, caring, and nothing's too much trouble for them'.
We found that service keeps records in an office and electronically, as well as individual care files and notes in a person's home. This meant there was good communication across the staff team and a robust system in place to highlight any problems or areas that needed addressing, ensuring people were kept safe.
Whilst at the service we heard staff talking with people and family members in a patient and respectful way.