The Care Quality Commission
  • Dentist
  • Dentist

Archived: Weymouth Street Paediatric Dental Care Limited

33 Weymouth Street, London, W1G 7BY (020) 7580 5370

Provided and run by:
Weymouth Street Paediatric Dental Care Ltd

Important: The provider of this service changed - see old profile
Important: The provider of this service changed. See new profile

All Inspections

6 November 2019

During a routine inspection

We carried out this announced inspection on 6 November 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Weymouth Street Paediatric Dental Care Limited is in the City of Westminster and provides private treatment to children.

There is ramped access for people who use wheelchairs and those with pushchairs. Car parking spaces, including some for blue badge holders, are available near the practice.

The dental team includes two dentists, two dental nurses, four dental hygienists, two receptionists and a practice manager. The practice has two treatment rooms, each with two chairs.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at is one of the dentists.

On the day of inspection, we collected 11 CQC comment cards filled in by patients and spoke with three other patients.

During the inspection we spoke with a dentist, a dental nurse, a receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the practice protocols regarding audits for prescribing of antibiotic medicines taking into account the guidance provided by the Faculty of General Dental Practice.

21 January 2013

During a routine inspection

The practice was a specialist paediatric service. We spoke with parents of children who had received treatment there and looked at the provider's 2012 feedback survey. People were satisfied with the quality of care and treatment received. One person told us "I don't know what we would do without this practice". People were given sufficient information and involved in their care. Props, pictures and models were used to explain treatments and procedures.

A detailed medical history was taken for each person, which included details of any allergies or medication they were taking. There were systems in place to deal with medical emergencies and all staff had received basic life support training.

People were protected from the risk of infection as the provider had appropriate systems in place for the decontamination of instruments. There were daily checklists in place for staff in relation to the cleaning of clinical areas and the testing of the decontamination equipment.

Appropriate checks were carried out on staff before they could begin work. All staff were required to have an Enhanced Criminal Records Bureau check as they were working with children.

The provider monitored the quality of the service. People were asked for their feedback and the provider took account of comments and complaints. We were told that practice meetings took place every three months, but the most recent meeting minutes available were from September 2011.