We carried out a review of the data available to us about Kare Plus Loughborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kare Plus Loughborough, you can give feedback on this service.
Kare plus Loughborough is a domiciliary care agency. At the time of the inspection they were providing personal care to 40 people living their own homes..
People’s experience of using this service:
People and their relatives felt they were supported in a safe way by. Staff knew how to keep people safe. Risks associated with providing care were assessed and managed correctly. Recruitment procedures were safe.
Staff sought support from healthcare professionals when required. Staff were appropriately inducted, trained and supported to do their jobs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care and support was provided by caring and compassionate staff who knew people well. Care plans were individualized and gave staff the information to provide care and support in the way people preferred.
People, their relatives and staff had the opportunity to make suggestions to improve the service. People felt the service was managed well, and that staff and the registered manager were approachable. Staff felt supported in their role.
The service strived to continually learn and improve, the quality of service provision was monitored and changes were made where required. Staff worked effectively with other agencies
Rating at last inspection:
This was the first inspection since registration with the CQC.
Why we inspected:
This was a scheduled inspection.
Follow up:
We will continue to review information we receive about the service until the next scheduled inspection. If we receive any information of concern, we may inspect sooner than scheduled. For more details, please see the full report which is on the CQC website at www.cqc.org.uk