We carried out a review of the data available to us about Hammersmith on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hammersmith, you can give feedback on this service.
Allfor Care Hammersmith is a small domiciliary care agency, which provides personal care to people living in their own home. During the day of our inspection Allfor Care Hammersmith provided personal care to four people who used the service, which was carried out by five care workers.
Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People did not receive any assistance in taking their medicines. However, we found that the records did not always consistently confirm this. The registered manager told us that they would review all care folders to ensure consistency. Information in care records was not always consistent with referral documentation in relation to people’s resuscitation status. The service had quality monitoring systems in place. However, we found that these were not always effective and did not pick up inconsistencies in records in relation to medicines support and people’s resuscitation status.
Risks to people's health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner. Care workers understood how to protect people from harm and were confident that any concerns would be reported and investigated by the registered manager. There were safe recruitment procedures in place to ensure new staff were suitable to work with people. Staff felt supported by the registered manager and enjoyed working in the service.
People told us staff were caring, respectful and encouraged their independence, protected their privacy and treated them with dignity. People confirmed they were involved in their care and feedback was actively sought about the quality of the care being provided. Staff felt supported in their roles.
People received care and support from staff who were trained and supported appropriately. Where people required support with their dietary needs and health, this was provided effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received person centred care and were involved in their care planning. A complaints procedure ensured that complaints and concerns would be dealt with and people who used the service told us that they had raised concerns with office. People’s end of live care needs were discussed with them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 01/12/2017 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration and the date the service commenced to provide personal care.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.