Background to this inspection
Updated
22 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Abington Park View is a ‘care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with four people who used the service and four relatives about their experience of the care provided. We spoke with nine members of staff including care staff, senior care staff, housekeeping staff, maintenance staff, the registered manager and the provider.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We reviewed a range of records. This included three people’s care records and several medicines records. A variety of records relating to the management of the service, including policies and procedures and quality assurance records were reviewed.
Updated
22 April 2020
About the service
Abington Park View is a residential care home providing personal care for up to 27 people in one adapted building. It specialises in supporting older people, some of whom are living with dementia. At the time of our inspection, there were 24 people living at the home.
People’s experience of using this service
People told us they felt safe with staff and they were treated well. People were protected from abuse and staff were knowledgeable about safeguarding procedures. The management team completed in depth investigations following accidents and incidents to help prevent similar occurrences. People’s medicines were safely managed.
Risk assessments were in place to manage risks within people’s lives, and staff we spoke with had a good knowledge of how to meet people’s needs. There were enough staff to meet people’s needs and staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staff had access to the support, supervision and training they required to work effectively in their roles.
People’s nutritional needs were monitored, and people were supported to eat and drink well. Healthcare needs were met, and people had access to health professionals as required. Care plans outlined any support people required to manage their healthcare needs.
People's consent was gained before any care was provided. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
Staff were friendly and caring; they treated people with respect and maintained their dignity. Staff encouraged people to maintain their independence. A complaints system was in place and used effectively.
Information could be provided to people in an accessible format to enable them to make decisions about their care and support.
The service had a positive ethos and an open culture. The provider and registered manager were approachable, understood the needs of people, and listened to staff. There were effective systems in place to monitor the quality of the service and drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 26 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.