Archived: KCA (UK) - Barking and Dagenham

People had access to health care professionals including GP's and mental health services. There were appropriate systems in place to protect people from potential abuse. We found that the service had systems to prevent and control the spread of infection and that staff had an awareness of their responsibilities in relation to this.

We found care was provided in an environment that was suitably designed and adequately maintained. Various health and safety checks were carried out, such as checks on the fire alarms and gas and electrical appliances to make sure the premises were safe. The service had a complaints procedure in place. This was provided in a format that met people's needs. We were told that no complaints had been received by the service in the past year.

We saw that people's care files included a care plan which showed they were involved in how their care was delivered and given choices about their care. Some of the care plans were written by the service user themselves which demonstrated patient centred care. The notes of people who use the service were correctly stored in locked filing cabinets and access restricted to relevant care providers.

There were safeguarding procedures in place and staff were aware of how to the report and escalate any concerns. The service had quality assurance and monitoring arrangements in place and the service had implemented changes where appropriate. All reasonable measures had been taken to allow for disabled persons access.

There were recruitment systems and processes in place including pre-employment checks. .