17, 20 December 2013
During an inspection in response to concerns
Prior to this inspection concerns had been raised with us that some visits had been missed or were very late. We found there had been problems, but that these were being tackled and improvements had been noticed by staff and by people receiving the service.
We looked at the care notes for eight people and at the care plans for the five people whom we visited. These showed that people's needs were assessed and care was planned and delivered accordingly.
People were protected against the risks associated with medicines. A clear policy and procedures were in place. Staff were required to be appropriately trained before assisting with, or administering, medication.
Prior to this inspection we had been told about a few specific instances where medication might not have been administered at the time required or have been recorded properly. We did not find any evidence of missed or delayed medication or incorrect records.