Avon Lee Lodge

Updated 6 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic, we are conducting reviews to ensure Infection Prevention and Control (IPC) practices are safe and services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 11 January 2021 and was announced.

Updated 6 February 2021

Avon Lee Lodge is a residential care home for 24 older people with a range of needs catered for. The home has two floors with the first floor having access via stairs or a lift.

At the last inspection, the service was rated ‘Good’. At this inspection we found the evidence continued to support the rating of good and there was not evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were protected from avoidable harm as staff understood how to recognise signs of abuse and the actions needed if abuse was suspected. There were enough staff to provide safe care and recruitment checks had ensured they were suitable to work with vulnerable adults. People had their risks assessed and regularly reviewed. When people were at risk of falling, skin damage, infection or malnutrition staff understood the actions needed to minimise the risk. The service was responsive when things went wrong and reviewed practices in a timely manner.

People had their needs and choices assessed prior to admission to Avon Lee Lodge and this information had been used to create person centred care plans that recognised people’s diversity and lifestyle choices. Access to healthcare was available when needed and working relationships with health professionals enabled effective care outcomes for people. The principles of the Mental Capacity Act were followed which ensured people had their rights protected.

The environment, design and use of technology effectively met the needs of people and enabled them to live more independent lives. People felt involved in decisions about their day to day lives and had their dignity and privacy respected. A complaints process was in place which people and their families felt they could use and would be listened too.

The service had an open and positive culture and had systems in place to engage and involve people, their families and staff in service delivery. Leadership was visible and promoted teamwork. Staff had a clear understanding of their roles and responsibilities and described the home as organised and well led. Audits and quality assurance processes were effective in driving service improvements. The service understood their legal responsibilities for reporting and sharing information with other services.

Further information is in the detailed findings below