Cressington Court Care Home

Updated 12 March 2024

Date of assessment 18 March to 16 April 2024. Cressington Court Care Home is a residential care home providing care for up to 56 people. The service provides support to older people including people living with dementia. The assessment was prompted by information of concern we received about the quality and safety of the service. We assessed a total of 12 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these 12 quality statements indicated areas of significant concern since the last inspection, our overall rating remains requires improvement. We identified 2 two breaches of the legal regulations in relation safe care and treatment and governance. The provider did not always assess, monitor and mitigate the risks to people's health and safety. People did not always have care plans to guide safe practice. Governance systems were not established or operated effectively to improve the quality and safety of the service and people were exposed to an avoidable risk of harm as a result. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Updated 12 March 2024

Overall, people told us they felt safe living at Cressington Court Care Home and described how staff treated them well. Comments included, "Yes, overwhelmingly safe." People told us there were enough staff around when they needed them. Comments included, "Never had any problems, they are about when I need them and have attended quickly when I’ve used the bell in my room” and "There are people around you all the time that makes me feel safe.” People told us they were happy with the cleanliness of their home. Comments included, "Yes, they keep it clean. Clean round my room each day and empty bins” and "My room is cleaned every day.” People were generally happy with the support they received with their medicines and told us they receive their medicines when they need them. Comments included, "They know when to give them to me and that’s when I get them.” However, concerns people raised were not always listened to and acted upon. For example, a person told us, despite raising concerns about risk with a piece of equipment, no action was taken to reduce the risk and improve their comfortability. Another person told us they wanted to watch TV in their room, however they had not been provided with a TV remote which they had reported to staff. We found no action had been taken into response to this persons concerns to improve their overall experience. The majority of people told us they had not seen their care plan. While people were generally happy with their overall care, our assessment found elements of care did not meet the expected standards. Our observations of the care provided found significant concerns about people's safety. We identified risks to people's health, safety and wellbeing as their care needs and any associated risks had not been consistently assessed, monitored or mitigated.