Archived: Sincerity Home Care Services

Sincerity Home Care is a domiciliary care service registered to provide personal care to people who live in their own homes. At the time of our inspection there were 51 people receiving personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe when receiving support from staff and staff were aware of how to safeguard people from abuse.

Care plans and risk assessments provided staff with information about people’s health needs and how to support them safely. However, some risks relating to people health had not been identified and assessed. We have made a recommendation about this.

People, relatives and staff were all positive about their experiences with the service. People told us that they had reliable support that was centred on them and promoted their health and wellbeing.

There were appropriate numbers of staff to support people when required. Systems were in place to prevent and minimise the spread of infections when supporting people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were supported within their roles and received training to support this. Some training required updating. The provider and management team had identified this and had a plan in place to address areas of training that staff required refreshing.

Quality assurance systems were in place to identify shortfalls to ensure there was a culture of continuous improvement. Feedback was sought from people and staff and this was used to make improvements to the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 1 March 2019).

Why we inspected

We received concerns in relation to staff training and the management of the service. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has not changed and remains good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

People’s experience of using this service: Staff were involved in developing records in line with their knowledge of people’s needs and preferences. Care and support was delivered in a person-centre way by staff who were familiar with people’s likes, dislikes and preferences. Care plans and risk assessments lacked person centred details. These were being further developed at the time of the inspection.

People felt safe. Staff had a good understanding of how to safeguard people and were confident to raise any concerns they identified. Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.

People were happy with the support they received from the service. Staff were trained well and treated people in a kind and compassionate way.

Care and support was tailored to each person's needs and preferences. Staff understood people’s needs and what was important to them.

People were supported to have maximum choice and control of their lives, remain independent and have a meaningful life.

The provider demonstrated a commitment to providing person centred care for people. Staff felt the management team were supportive and approachable. Staff were happy in their role which had a positive effect on people's wellbeing.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: This was a planned inspection based our inspection schedule for new services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.