Lumivision Laser Eye CLinic

Updated 5 October 2022

Lumivision Laser Eye Clinic is operated by SMV PVT Ltd. The service provides surgical eye procedures for patients aged 18-years and over who wish to fund their own treatments. The surgical eye procedures provided included Lasik and Lasek laser eye treatments. The difference between the two is how your cornea is opened to allow the laser through. The service also provides cataract surgery, implantable contact lenses, lens replacement and YAG laser procedures. YAG is a laser surgery that is performed to create a small hole in the cloudy lens capsule. This allows light to pass through the membrane to the retina at the back of the eye and restore vision. At the time of the inspection, the service was mostly providing Lasek and Lasik surgery.

The main service provided by this service provider was surgery. We inspected this service using our comprehensive inspection methodology. We carried out a short-announced inspection of the service on 13 August 2022.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people' needs, and well-led? Where we have a legal duty to do so, we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate. Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

What people who use the service say

Patients we spoke with were all very positive about the service they received and the staff who provided it. Patients told us everything was clearly explained, and they knew what to expect.

Updated 5 October 2022

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Medicines were managed well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents and learned lessons from them.
• Staff provided good care and treatment. Staff worked well together for the benefit of patients and supported them to make decisions about their care. Key services were available to suit patients' needs seven days a week. Staff gave pain relief to patients when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs. People could access the service when they needed it and did not have to wait too long to access treatment at the service.
• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually

However:

• The provider should ensure all recruitment and fit and proper person information is available in staff files.
  

Updated 5 October 2022

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Medicines were managed well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents and learned lessons from them.
• Staff provided good care and treatment. Staff worked well together for the benefit of patients and supported them to make decisions about their care. Key services were available to suit patients' needs seven days a week. Staff gave pain relief to patients when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs. People could access the service when they needed it and did not have to wait too long to access treatment at the service.
• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually

However:

• The provider should ensure all recruitment and fit and proper person information is available in staff files.