About the service Your life Southsea is a domiciliary care agency providing personal care and support to people living in their own homes within a complex of 66 apartments. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and medicines. Where they do, we also consider any wider social care provided. There were eight people being provided with personal care at the time of our inspection.
People’s experience of using this service and what we found
Staff ensured that people were safe from harm. Risks to people were assessed and procedures were in place to help keep people safe. The provider's systems protected people from the risk of abuse. All staff were aware of their responsibilities with regards to safeguarding people. Medicines were managed safely, and people were protected from the risks associated with the spread of infection.
The provider had a range of quality assurance processes, including systems necessary to maintain safe environments. The registered manager ensured policies and procedures met current legislation and were up to date. People and relatives told us they were asked of their views about the quality of the service. Action plans were completed in response to any comments raised.
People told us staff encouraged them to maintain their independence and were professional. Staff respected people's right to privacy and dignity. The registered manager knew the importance of person-centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had detailed care plans which reflected how they wanted to receive their care. Care plans were reviewed regularly. People and relatives were fully involved in all aspects of planning care.
People knew how to raise concerns. Incidents and accidents were monitored by the registered manager. Where accidents and incidents occurred, the registered manager ensured appropriate action was taken for people to reduce the likelihood of injury or reoccurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 May 2019).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.