We carried out a review of the data available to us about 4Life Care Chesterfield Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 4Life Care Chesterfield Limited, you can give feedback on this service.
About the service: EPNP Limited Home Help Chesterfield is a domiciliary care provider. It provides personal care for people living in their own homes so that they can live as independently as possible. Care Quality Commission (CQC) regulates the personal care and support. There were seven people using the regulated services at the time of our inspection.
People’s experience of using this service:
People received care that was consistently safe, from staff who knew them well. Potential risks to people’s health, safety and wellbeing had been assessed and were monitored to help reduce any risks to keep people safe. Support planning was comprehensive and involved the person and any professionals required. The information was kept updated and reviewed according to changing circumstances.
People were supported to have maximum choice and control of their lives. Staff listened to people and organised care in an effective way which met their needs and promoted a good quality of life. Staff understood the importance of this for people. People’s views about their support had been considered and were used to make changes to the service and to drive improvement.
People’s diverse needs had been assessed and were personalised to meet their desired outcomes. People felt the staff were very caring, compassionate and flexible to their needs and said they felt involved in their care. Staff were considerate to the people they cared for. The provider was passionate about providing person centred care to people living in the local area.
People were asked their views and changes were made quickly if issues were identified. People were supported safely, and any risks were assessed and met. Where this was included as part of their care, medicines were safely managed by trained staff.
The service was managed in a responsive way to support people’s changing needs. There was good oversight by the management team and all aspects of the service were monitored; with a view to developing the service. A range of management checks were in place to raise standards, with auditing of staff care practice and competency, and to ensure people’s safety when they received care.
Rating at last inspection: This was the first inspection for EPNP Limited Home Help Chesterfield since their registration in February 2018.
Why we inspected: This was a planned full comprehensive inspection to ensure that the service was meeting the regulations of the Health and Social Care Act 2008 and CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk